David Laycock and Glenn Ackroyd launched EweMove’s franchise in 2014.
David had spent years heading up the Customer Services division at Barclays and Glenn had been a property lawyer, spending his days unraveling the mess left behind by high street Estate and Letting Agents.
They quit their jobs to fulfill their dreams of becoming property investors.
After amassing significant property portfolios David and Glenn realised they were spending too much time managing the issues caused by sales and letting agents. All of the agents were using second-rate systems and had chaotic processes, which inevitably led to miscommunication and problems.
Technology had moved on but the industry hadn’t, so David and Glenn pooled their resources and experience to develop a better solution.
In 2014 they created the UK’s first local hybrid agency with both a national operations centre and local property managers right around the UK.
The idea was simple. To create a new kind of estate agency which had local property experts and unparalleled customer service at its heart.
Unlike traditional estate agents who’d specialise in either sales or lettings, EweMove agents would become experts in both sides of the equation, allowing them to thrive in any housing market.
The key focus was to deliver great customer service and with the aid of new technology, to make the customer journey simple and hassle free.
EweMove was launched as a nationwide franchise, with a clear vision to…
…become the UK’s most trusted sales and lettings agent;
…provide customers with unrivalled support, 24 hours a day, 7 days a week,
…and have a EweMove sales and lettings branch in every town and city in the UK
Making the EweMove dream a reality wasn’t easy. David and Glenn had to develop their own IT system from scratch (it’s called ‘Ewereka!’) which would be the foundation for their customer support, allowing people to book viewings online or submit tenancy applications in the middle of the night, when most traditional agents were fast asleep.
Whilst their swanky IT has won them numerous awards for innovation, the most important factor in EweMove’s success is their culture, which stems from bringing on franchise partners who have to be great ‘people people’.
Each franchisee is a real property expert and is devoted to serving their local community. They hold their customer’s hand from start to finish and become their trusted property friend. This ethos has resulted in almost half of EweMove’s business coming from personal recommendations.
EweMove’s success has not gone unnoticed. On the back of growing from zero to over 90 franchised branches throughout the UK in two years, David and Glenn were named National Entrepreneurs of the Year in 2015.
Whilst they’ve sold and managed thousands of properties, EweMove never judge success by the number of properties listed. Their focus is on providing an exceptional customer experience because they believe that business success is just a byproduct of delivering great service.
That’s why their proudest achievement is being rated ‘The No.1 Most Trusted Estate Agent’ based upon independent customer reviews on the consumer website Trustpilot.
EweMove is built on rock solid foundations. It’s part of the Martin & Co PLC group with over 300 offices managing in excess of 45,000 houses. Our awesome partner agents are;
EweMove have won lots of shiny Times/Sunday Times and industry awards for; ‘Innovation’, ‘Marketing’, ‘Best new estate agency’, ‘Best estate agency to work for’ and ‘Best estate agency franchise’.
Based upon shed loads of consumer reviews, we’re the most trusted estate agency brand in the UK (source: Trustpilot)
2014 – The UK’s First Sales and Lettings Hybrid Franchise is Launched
90+ Franchise Areas Across England, Scotland and Wales
170+ Local Property Experts Across the UK
…and last but by no means least, in 2015, Polly the office Sheepdog was born
meet our shepherd’s
Some might call them ‘C’ level executives, but they look after our flock of franchisees, so we prefer to call them Shepherds…
Nick Neill – Head Shepherd
Nick is our new MD and one of the biggest Ewemove fans around.
He started as a franchisee in 2014 and grew his York business to a Top 10 Player in the town in just 3 years, achieving one of the lowest levels of price reduction, fastest sale times and highest values achieved against asking price of any agent, helping launch EweMove to gain and retain its No.1 spot on Trustpilot as the Most Trusted Agent in the UK.
With Nick’s wealth of experience in Sales, Marketing and Operations, he is poised to take Ewemove to its next level of growth as we continue to take the UK property market by storm.
Sarah Briggs – Marketing Director
She joined EweMove after working at a Digital Marketing Agency to head up our marketing team.
Her team oversee the £2 million+ annual marketing spend of the network. We centrally manage pay-per-click, direct mail, bulk leaflet, PR and design work on behalf of our franchisees.
Paul Sheard – Franchise Development Director
A former estate agent (the suit and tie give it away) with over 30 years industry experience.
He’s responsible for training, coaching and helping franchisees successfully launch their businesses.
He was formerly the Franchise Development manager at Countrywide, Hunters and Northwood.
Hannah Pepper – Business Growth Director
Hannah has been instrumental in the incredible growth of EweMove.
She’s the point of contact for the 5,000+ franchise enquiries we get each year.
As well as answering questions and hosting regular Discovery Day events, she has a key role in determining whether or not applicants should be allowed into our flock.
Only nice ‘people people’ can cross the threshold.
Her most important role is looking after Polly – the office Sheepdog.
Polly – FD (Feline Defence)
Well actually she’s a cocker spaniel and she’s the first member of our team to greet any guests. She loves sniffing out opportunities and hunting out ways to make the Sheep Pen (that’s what we call the office) a happier place.