EweMove Sales & Lettings Limited, Cavendish House, Littlewood Drive, Cleckheaton, West Yorkshire, BD19 4TE
Registered in England, company number 7191403
This agreement applies as between you, the User of this Web Site and EweMove Sales & Lettings Limited, the owner(s) of this Web Site.
Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“EweMove Sales & Lettings Limited” trading as EweMove of Cavendish House, Littlewood Drive, Cleckheaton, West Yorkshire, BD19 4TE (Registered in England, Company No 7191403);
“Service” means collectively any online facilities, tools, services or information that NPG Lettings Limited makes available through the Web Site either now or in the future;
“Services” means the services available to you through this Web Site, specifically residential property lettings and management;
“Payment Information” means any details required for the purchase of Services from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, and receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at Cavendish House, Littlewood Drive, Cleckheaton, West Yorkshire, BD19 4TE;
“System” means any online communications infrastructure that EweMove Sales & Lettings Limited makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by EweMove Sales & Lettings Limited and acting in the course of their employment; and
“Web Site” means the website that you are currently using (www.ewemove.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
These Terms and Conditions also apply to customers procuring Services in the course of business.
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of EweMove Sales & Lettings Limited, our affiliates or other relevant third parties.
By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by EweMove Sales & Lettings Limited.
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.
Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of EweMove Sales & Lettings Limited or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.ewemove.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of EweMove Sales & Lettings Limited.
To find out more please contact us by email at legal@EweMove.com or by writing to EweMove Sales & Lettings, Cavendish House, Littlewood Drive, Cleckheaton, West Yorkshire, BD19 4TE.
9.1 When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of EweMove Sales & Lettings Limited or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that EweMove Sales & Lettings Limited reserves the right to monitor any and all communications made to us and to contact users in relation to the service and for any related marketing purpose
10.1 In order to procure Services on this Web Site and to use the forum facilities you are required to create an Account, which will contain certain personal details, and Payment Information, which may vary, based upon your use of the Web Site as we may not require payment information until you wish to make a purchase.
By continuing to use this Web Site you represent and warrant that:
10.1.1 all information you submit is accurate and truthful;
10.1.2 you have permission to submit Payment Information where permission may be required; and
10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. EweMove Sales & Lettings Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact EweMove Sales & Lettings Limited immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending.
Please be aware that orders or payments can only be cancelled up until provision of Services has commenced.
In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, EweMove Sales & Lettings Limited will suspend provision of Services and the withdrawal of any scheduled payments pending investigation.
Following investigation, it shall be determined whether or not to cancel the Services and make a full or partial refund of the payment.
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11.1 Either EweMove Sales & Lettings Limited or you may terminate your Account. If EweMove Sales & Lettings Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If EweMove Sales & Lettings Limited terminates your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
11.3 EweMove Sales & Lettings reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
11.4 If orders or payments are cancelled for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases.
11.5 If you terminate your Account any non-completed orders or payments will be cancelled and you will be refunded any monies paid in relation to those orders.
12.1 Whilst every effort has been made to ensure that all descriptions of Services available from EweMove Sales & Lettings Limited correspond to the actual Services, EweMove Sales & Lettings Limited is not responsible for any variations from these descriptions.
This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.4 for incorrect Services.
12.2 Where appropriate, you may be required to select the required property to let Services to confirm the rent payable.
12.3 EweMove Sales & Lettings Limited does not represent or warrant that such Services will be available. Availability indications are provided on the Web Site, but confirmation of acceptance of an application for tenancy Services is not provided on the Web Site.
12.4 All pricing and property rent information on the Website is correct at the time of going online. EweMove Sales & Lettings Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every day.
12.5 In the event that prices are changed during the period between an order being placed for Services and EweMove Sales & Lettings Limited processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.
12.6 All prices on the Website include VAT, except for payment of rent, which is VAT exempt.
13.1 Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.
13.2 EweMove Sales & Lettings Limited shall use its best endeavours to provide the Services with reasonable skill and care.
13.3 Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.
13.4 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake.
EweMove Sales & Lettings Limited will ensure that any necessary corrections to the Services provided are made within 7 working days. You can contact us at info@EweMove.com or write to us at EweMove Sales & Lettings, Cavendish House, Littlewood Drive, Cleckheaton, West Yorkshire, BD19 4TE, or by telephone; 01274 888750.
Please state your full name, address, amount of your payment, service requested and the reason for your refund or cancellation request. There is no charge for refunds made.
13.5 EweMove Sales & Lettings Limited reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13. Factors, which may be taken into account in the exercise of this discretion, include, but are not limited to:
13.5.1 Any use or enjoyment that you may have already derived from the Services;
13.5.2 Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of EweMove Sales & Lettings Limited.
Such discretion to be exercised only within the confines of the law.
Use of the Web Site is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.
15.1 EweMove Sales & Lettings Limited makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
15.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site, forms and documents or any information contained therein should not be relied upon when making any decisions or taking any action of any kind.
15.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.
EweMove Sales & Lettings Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.
If EweMove Sales & Lettings Limited is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
EweMove Sales & Lettings Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
18.1 To the maximum extent permitted by law, EweMove Sales & Lettings Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
18.2 Nothing in these Terms and Conditions excludes or restricts EweMove Sales & Lettings Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of EweMove Sales & Lettings Limited.
18.3 Nothing in these Terms and Conditions excludes or restricts EweMove Sales & Lettings Limited’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Web Site.
18.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to legal@EweMove.com Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
These terms and conditions and the relationship between you and EweMove Sales & Lettings Limited shall be governed by and construed in accordance with the Law of England and Wales and EweMove Sales & Lettings Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Date of last review – 24th April 2018
This policy describes how EweMove will use your personal data.
It also describes your data protection rights, including a right to object to some of the processing which we may carry out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section of this policy.
EweMove is the trading name of EweMove Sales & Lettings Ltd, 2 St. Stephen’s Court, St. Stephen’s Road, Bournemouth, Dorset, BH2 6LA (the “Company”) which is a franchisor and operates through a network of local, independently owned franchisees. Both the Company and its franchisees are data controllers of your personal data. For a full list of EweMove franchisees see List of Franchisees (the “Franchisees”).
References to “EweMove”, “we” or “us” in this policy describes the Company and the websites which you are visiting.
We and our Franchisees collect and process personal data about you when you interact with us and our websites and when you register with us to receive our services. Other than the personal data which you give us (which will usually include name, address, telephone number, email address, date of birth, credit history, previous addresses, identification) in response to requests from us or other parties to a transaction which you are participating in, information that we collect directly from you includes:
Sometimes, we and our Franchisees receive information about you from third parties. In particular:
We and our Franchisees process this personal data for the following purposes:
Wherever we and/or our Franchisees rely on your consent, you will always be able to withdraw that consent, although we may each have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we and our Franchisees are able to send you direct marketing without your consent, where we rely on our respective legitimate interests.
You have an absolute right to opt-out of direct marketing or profiling we and our Franchisees carry out for direct marketing, at any time. You can do this by following unsubscribe instructions contained in the communication, or by contacting us using the details set out below.
We will share your personal data with companies in the same group of companies as us and our Franchisees for the purpose of providing a service to you and understanding your use of our products and services.
We and our Franchisees may share your data with
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on behalf of EweMove Sales & Lettings Ltd to help us run this website and also to provide our services to you. Such third parties include providers of identity checking, referencing, database management, email communications and live chat services.
In the event that we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Where we and/or our Franchisees process personal data in connection with performing a contract, we keep the data for 7 years from your last interaction with us.
Where we and/or our Franchisees process registration data, we do this for as long as you are an active user of our sites and for 7 years after this.
Where we and/or our Franchisees process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Other tracking technologies are also used which are similar to cookies. This can include pixel tags and tracking URLs.
All these technologies are together referred to in this Policy as “Cookies”.
The types of Cookies that we use on our website, and the purposes for which they are used, are set out below:
<a href=“javascript:gaOptout()“>Disable Google Analytics</a>
If you do not want to allow Cookies at all, or only want to allow use of certain Cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of Cookies at any time and delete Cookies that have already been set. Please note that by deleting our cookies or disabling future Cookies you may not be able to access certain areas or features of our site.
To find out more about Cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
You have the right to ask us or our Franchisees for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to the Information Commissioner’s Office.
If you have any questions about this policy, or would like to opt out of direct marketing, you can get in touch with us at marketing@EweMove.com
There are thousands of lettings agent out there. Some are uninsured, many are unqualified. It’s a wild west.
When you decide to let your property, employing EweMove to handle the letting can give you peace of mind. You can trust EweMove to protect your interests by dealing responsibly with the procedures involved in letting and subsequent management
This means the tenancy should run smoothly. You can let a property under an assured shorthold tenancy which will allow you to get the property back empty, by giving formal notice, after the first six months of any tenancy has elapsed.
EweMove Sales & Lettings Limited is licensed by NALS (National Approved Letting Scheme) and we’ll provide a written agreement for managing your property, setting out the services we provide and what they’ll cost. We’ll agree the details before you sign up to work with us.
EweMove and NALS provides owners with the assurance of:
EweMove are part of a Client Money Protection Scheme operated by the Association of Residential Letting Agents (ARLA). As a landlord, you have £25,000 loss protection cover.
As a NALS licensed firm, EweMove agree to meet the following standards:
Before you let, your local agent will:
During the tenancy, your local agent will:
Before the tenancy ends, we will:
If you want to end the tenancy, we will:
If you do not employ EweMove to manage your property, only the sections of this service standard which are relevant to finding a tenant and letting the property will apply.
In the event of a complaint from a landlord or a tenant, EweMove operate a customer complaints procedure.
If the complaint is not satisfied with the response from the agent after the in-house review of the complaint has been carried out, the complaint can be referred to an ombudsman scheme.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
EweMove Sales & Lettings Complaints Policy
Everyone within EweMove is committed to providing the best possible customer service and results.
This is why we offer our no quibble, ‘Happy Customer’ guarantees.
But sometimes things do go wrong. They don’t happen or work out the way that you (or we) would hope and expect them to.
In these situations, we want to listen to your feedback and understand what has happened, for three reasons.
When we mess up, we want to:
How can you complain?
When something has gone wrong, the last thing you want is to be told that you have to “put your complaint in writing, with a formal letter to Mr Anonymous in his Ivory Tower, setting out a comprehensive record of all the facts with supporting evidence.”
Policies like these can add insult to injury. They tend to be there to make it as hard as possible for you to complain – in the hope that you’ll just give up and go away.
So we don’t ask you to do this, and have a very different policy and process that removes the burden from you and we hope will help you get a more personal and speedy response as well as resolution to your concerns.
And of course, if putting your feelings down in writing and sending a letter is your preferred approach, then that’s fine too.
Step 1 – Speak to your local EweMove branch director
Your local EweMove branch director is by far the best person to help in the first instance, whether it is them that you have already been dealing with, or a member of their team.
EweMove operates as a network of independent business owners, each licenced to operate under the EweMove brand and system.
As a business owner who has made a significant investment in their business and is totally dependent upon it’s on going success for their livelihood, your local branch director will care passionately about the service they and their team provide, and their local reputation.
So if something has gone wrong, they will want to listen; understand; take on board your feedback; do whatever they can to put things right; and learn any lessons there may be to be learned from the situation.
Whether your complaint is about the branch director themselves, or a member of their team, please do not be afraid to tell them.
They will welcome your feedback and will want to hear your story.
They will not ask you to put your complaint in writing. But of course, you are welcome to do so, if that is how you prefer to work.
The EweMove way is not to shy away from difficult conversations. In many cases unless you prefer not to, your local branch director will arrange to meet with you in person so they can hear and respond to your feedback face to face.
They will also write to you (within no more than 3 working days of your call advising them that you wish to formally complain), summarising their understanding of what has happened and gone wrong; and then providing you with their response; and summarising what actions they will be taking as a result of your feedback, in no more than 15 working days of receiving your original complaint.
We hope that this will bring the matter to a close for you. But if having received their written response, you remain dissatisfied with the outcome, then we would invite you to move on to Step 2 of our process.
Step 2 – Give our National Customer Service Manager a call
Once your local EweMove branch director has responded to your complaint, your next step should in theory be to escalate your complaint in writing to the Property Ombudsman.
This is because your relationship is with the independently owned EweMove business – and each local EweMove business has to be a member of the Property Ombudsman in its own right.
However, your local EweMove branch director operates their business under license from EweMove Sales and Lettings Limited.
This means that they have to operate in line with our required service standards.
If they fail to do so, then ultimately they could lose their right to trade under the EweMove brand and system, and would have to wind up their business.
So before escalating to the Ombudsman, we would like the opportunity to help from a Head Office perspective. By doing so, we can hopefully remove the need for you to spend time and effort putting everything in writing to the ombudsman.
Call Deborah Lofthouse on 01274 888 758
If you prefer to put something in writing at this stage, then you can of course do so.
Deborah’s contact details are as follows:
Deborah@ewemove.com
Deborah Lofthouse, National Customer Service Manager
EweMove Sales & Lettings
Cavendish House,
Littlewood Drive
Cleckheaton
BD19 4TE
Deborah should already be aware of your situation before you get in touch, as your local branch director will have sent her a copy of their written response to you from Step 1 of this process.
Deborah will listen to your situation and concerns, so that she can understand exactly what has happened, and which aspects of your Branch Director’s written response you remain unhappy with.
She will then feed this back to your local branch director, and will ask them to contact and write to you again within 14 days to address your remaining concerns.
Deborah will also confirm all of the above in writing to you, within 7 days of your telephone call.
By the time your local Branch Director has responded further with input and support from Deborah, we really do hope that this will bring the matter to a close for you.
But if that’s not the case, then the final stage is for you to formally escalate your complaint for official adjudication by the Property Ombudsman.
Step 3 – The Property Ombudsman
Unfortunately, sometimes despite our very best efforts, we may not be able resolve your complaint to your total satisfaction, and you will feel the need to escalate to the Property Ombudsman for formal independent adjudication, which can be done, if you are not fully satisfied with our response after 8 weeks from the date of your initial complaint.
In such situations, the ombudsman requires you to complete their official complaints form and send this to them with a covering letter, including full details of your complaint along with supporting documentation and copies of your local EweMove branch director’s written response(s).
You can obtain a copy of the TPO complaints form here
The address to which your complaint should be sent is:
The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Alternatively, you can send a scanned copy of the relevant documents to: admin@tpos.co.uk
You can also call them on 01722 333306
In order for the ombudsman to consider your complaint, they must receive it within 12 months of the date of your EweMove Branch Directors final written response.
The ombudsman will send you confirmation that they have received your letter within 15 days of receipt.
They will then share your submission with your EweMove branch director and ask them to provide a copy of their file, along with their detailed responses regarding all the points you have raised.
Their final adjudication will be sent to you in writing once they have considered all the evidence.
You can find more information about the Property Ombudsman scheme and how they will deal with your complaint on their website at this address: